Delivery & Payment

At VangogHartAmsterdam, we are committed to providing our customers with a seamless and transparent experience when it comes to delivery and payment of your purchases. Understanding the importance of clarity in these processes, we have put together detailed information to guide you through available delivery options, costs, payment methods, and additional important notes to ensure a smooth transaction. Please read carefully, as this information is designed to align with current European regulations on consumer rights, data privacy, and e-commerce transparency effective from February 14, 2026.

Delivery Methods and Regions

We serve customers across the European continent, including all member states of the European Union as well as select neighboring countries. Our delivery options are designed to offer flexibility according to your preferences for speed, convenience, and budget.

• •Standard Courier Delivery: Delivered within 3–7 business days depending on the destination region. This method provides reliable tracking and signature upon receipt.
• •Express Courier Delivery: Expedited shipping with guaranteed delivery within 1–3 business days available in most urban and suburban areas.
• •Parcel Locker / Pickup Point: Delivery to designated parcel lockers or retail collection points available in major cities for convenient, contactless pickup within 2–5 days.
• •Postal Service Delivery: Available for certain remote or less accessible areas, with an estimated timeframe of 5–10 business days.

Please note that some remote locations may have extended delivery times, and customs clearance procedures may apply if delivering outside the EU territory, potentially impacting delivery duration.

Delivery Costs

Delivery fees vary depending on the chosen shipping method and destination region. We strive to offer competitive rates and often provide free shipping promotions for orders exceeding a specified amount.

Payment Options

We provide a range of secure and convenient payment methods to ensure maximum flexibility for all customers. Our payment processing complies with the highest security standards, including PCI-DSS requirements.

• •Cash on Delivery (COD): Available for selected regions with mandatory exact payment upon receipt. A fee of €2.00 may apply.
• •Debit and Credit Cards: Visa, MasterCard, American Express, and Maestro. SSL-encrypted processing.
• •Online Payment Systems: PayPal, Apple Pay, Google Pay, and local e-wallet solutions.

We do not store full payment data on our servers; all sensitive information is handled by reputable third-party payment processors under strict data protection regulations.

Important Delivery Notes and Consumer Rights

• •Ensure your delivery address is complete and accessible. A valid contact number helps improve communication.
• •You have the statutory right to inspect goods at receipt. If damaged, please inform the courier and contact support within 24 hours.
• •Personal data is handled in accordance with GDPR. For more details, view our Cookie Policy.
• •You have the right to withdraw from the purchase within 14 calendar days from receipt, provided items are in original state.