Return and Exchange Policy

At VangogHartAmsterdam, we are committed to providing our customers with high-quality products and a transparent, fair purchasing experience. This Return and Exchange Policy outlines the conditions, procedures, and timeframes that apply to the return or exchange of goods purchased via our online platform. It is designed to comply fully with prevailing European consumer protection laws and to respect your privacy and personal data in accordance with applicable regulations.

We encourage you to carefully review the terms set forth below to understand your rights and obligations when requesting a return or exchange of any item purchased from VangogHartAmsterdam as of January 28, 2026.

1. Conditions for Returns and Exchanges

Customers have the right to request a return or exchange provided that the following conditions are met:

• • The product must be returned in its original condition, unused, with all tags, labels, and original packaging intact.
• • The product must not show signs of wear, damage, or alteration caused by the customer that affect its resale value.
• • A valid proof of purchase (e.g., invoice or order confirmation) must be presented during the return or exchange process.
• • The request for a return or exchange must be initiated within the prescribed timeframes.

Items that are defective or damaged upon delivery may be returned or exchanged regardless of the above, provided the defect is reported promptly with photographic evidence.

2. Timeframes for Requests

In accordance with European consumer rights, customers benefit from a 14-calendar-day 'cooling-off' period starting from the day of product receipt.

• Standard Return Period: 14 calendar days from the date of receiving the goods.
• Extension for Defective Products: Defective goods may be reported within 2 years from the delivery date, per legal warranty requirements.
• Return Shipment: The item must be returned within 14 days after submitting the return request.

3. Procedures for Refunds

To initiate a return, please contact our Customer Service. Once your request is confirmed and the product is received, the following apply:

• Refund Processing: Refunds are issued to the original payment method within 14 business days after inspection.
• Exchanges: Eligible exchange items will be shipped free of charge following confirmation.
• Return Shipping Costs: Unless the return is due to our fault, customers are responsible for return postage costs.

4. Non-Returnable Goods

Certain items are exempt from the right of return:

• • Personalized or custom-made items tailored to specific customer specifications.
• • Sealed products unsealed after delivery that are not suitable for return due to hygiene reasons.
• • Digital content once accessed or downloaded.

5. Personal Data Protection

Protecting your privacy is a fundamental commitment. Personal data provided during a return is processed exclusively for managing your request. We do not share your personal information with third parties outside those essential for managing the return process (e.g., logistics providers) unless required by law.

6. Legal Disclaimers

• • Statutory rights under European law remain unaffected.
• • Returns of used or damaged goods may be refused.
• • VangogHartAmsterdam reserves the right to amend this policy to ensure compliance with legal updates.